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Course Overview
This Level 3 apprenticeship is for people training to become a Team Leader or Supervisor within an organisation. This programme is ideal for individuals ready to take their first steps into leadership and management, or for those already working in supervisory roles wanting to formalise their skills. It provides a recognised qualification and builds highly transferable management, communication, and organisational skills valued across sectors.
Who is this course for?
This apprenticeship is ideal for individuals looking to start a career in customer service or administration, or existing employees in customer-facing roles who want to develop their skills.
Course Modules
Throughout the apprenticeship, learners will develop key knowledge, skills and behaviours including:
– Understanding customer needs and expectations
– Communication skills (face-to-face, phone, email, digital)
– Handling orders, enquiries, and complaints
– Problem-solving and service recovery
– Product and service knowledge
– Teamwork and working within business processes
– Using systems and technology to support customers
– Customer satisfaction and feedback
These skills prepare apprentices to confidently handle real customer interactions in a range of environments
How is this course delivered?
This apprenticeship is delivered through a combination of on-the-job training (with you the employer), off-the-job training (minimum 20% of working hours, practical driver training, and online learning.
How is the course assessed?
At the end of the apprenticeship, learners complete an End Point Assessment (EPA), which includes a knowledge test and a professional discussion with an examiner. You will also complete your practical driving assessment to gain your licence.
All three elements must be passed in order to achieve the apprenticeship.
Costs & Funding
Apprenticeships are heavily government funded. If your company is Levy paying, your training is fully funded. Non-levy employers typically pay 5% of the course cost.
Course Duration
Apprenticeships typically take around 12 months to complete, but can be completed in as little as 8. The exact duration may vary depending on your requirements as a business.
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We’re Rated Good by Ofsted
8 Months Minimum
5% Contribution*
What’s received?
- Access to online E-folio
- Access to bespoke learning for functional skills (if applicable)
- Access to bespoke online courses
- It’s a block release course (student comes to us when needed, not day release)
- Option to add bolt-on courses for a reduced cost.
Ofsted Report
We are proud to be rated ‘Good’ by Ofsted, which means our apprenticeship training has been independently recognised for its quality, effectiveness, and learner support. For employers, this provides reassurance that your apprentices will receive structured, high-quality training that meets national standards and delivers real results in the workplace.
How does the apprenticeship work?
For employers, apprenticeships are a highly cost-effective way to train staff, with training costs covered by up to 100% government funding. They aren’t just for school leavers, anyone aged 16 or over is eligible, with no upper age limit. This means you can use apprenticeships not only to recruit and train new team members but also to upskill or retrain existing employees.
The Team Leader Apprenticeship runs for a minimum of eight months. During this time, apprentices need around six hours per week for off-the-job training. This can be scheduled flexibly to fit around busy trading periods. Off-the-job training includes completing e-learning modules, shadowing, and undertaking the required learning activities to achieve the qualification.
Each apprentice will have access to their own online apprenticeship platform, where all training resources are uploaded and progress is tracked. As an employer, you’ll also have access to this system, allowing you to monitor their development week by week.
To get started or find out more, all you need to do as the employer is book a free discovery call with our apprenticeship manager, Nicky.
Arrange Your Discovery CallWhat will it cost you as an employer?
If your business is a levy-paying employer (meaning your annual payroll is over £3 million, so you already pay into the government’s Apprenticeship Levy), then the apprenticeship training is fully funded for you.
If your business is not levy-paying (most smaller and medium employers fall into this category), you only pay 5% of the total course cost, and the government funds the remaining 95%. For this course, the contribution is £400.00
How much time/ commitment is required?
An apprenticeship typically requires around six hours per week of off-the-job training, though this is flexible and can include activities such as e-learning, shadowing colleagues, or practical tasks related to the role.
The full programme usually lasts around 8 months; however, the training is designed to fit around the needs of the business, ensuring apprentices can continue contributing to their role while developing new skills.
Is it only available for school leavers?
No, apprenticeships aren’t just for young people finishing school. They are open to anyone aged 16 and over, with no upper age limit. This means they can be used not only to recruit and train new staff, but also to upskill or retrain existing employees, and even support career changers who want to gain recognised qualifications while working.
For employers, this makes apprenticeships a flexible and cost-effective way to build skills across the workforce.
Types of Training
- Off-the-job (20%)
- ‘Off-the-job’ training is delivered by 2 Start Ltd during your apprentice’s normal working hours.
- On-the-job (80%)
- ‘On-the-job’ training is delivered by the employer during your apprentice’s normal working hours.
