Transport & Warehouse Operations Supervisor (level 3) Apprenticeship

Key learnings

Skills

• Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements.
• Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
• Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations.
• Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations.
• Complete performance development reviews (PDR)/ staff appraisals for transport/warehouse team members.
• Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements.
• Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team.
• Carry out disciplinary and manage grievances as per organisational guidelines.
• Lead team and departmental communications and meetings.
• Schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved.
• Oversee and review fuel costs and deal with issues when they occur.
• Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods.
• Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive.

Knowledge

• Recruitment and selection process and practice including working with in-house and external resourcing teams.
• How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members.
• Factors that affect workplace efficiency and how these can be managed.
• Organisational and individual KPIs and strategies for meeting these.
• People management policies complaint with ACAS. For example disciplinary and grievance processes.
• Organisational procedures for delivering customer service, managing customer accounts, information and quotations.
• Legislation governing operating licensing and understanding how the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators.
• Rules and best practice guidance for sector specific operations e.g. International Carriage of Dangerous Goods by Road ( (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
• The application of Health and Safety regulations in transport and warehousing operations.
• Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details.
• Environmental impact of transport and warehousing operations i.e. telematics, clear air zones compliance, recycling.
• IT systems and tools used to manage transport and warehouse operations.

Behaviours

• Demonstrate the organisations values to promote and enhance brand reputation.
• Demonstrate ownership and responsibility for their own safety and that of others.
• Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
• Positive attitude and approach to their work even when priorities and working patterns change.
• Use own initiative when needed to ensure that employer needs and expectations are met.
• Treat team, customers and other stakeholders with respect.
• Approachable and open to change.
• Professional approach – constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team.
• Treat equipment and technology responsibly and with respect.

Course delivery

Blended learning activities could include:

• Facilitated workshops
• E-learning
• 1-2-1 coaching
• Self-directed learning
• Collaborative learning
• Research
• Industry visits
• Work shadowing
• Mentoring
• Assignments

Types of training

• Off-the-job (20%)
• ‘Off-the-job’ training is delivered by 2 Start Ltd during your apprentice’s normal working hours.
• On-the-job (80%)
• ‘On-the-job’ training is delivered by the employer during your apprentice’s normal working hours.

Resources

• Apprenticeship funding
• Thinking of becoming an Apprentice?
• Considering training an apprentice?